Return & Refund Policy – Espiie.com

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At Espiie.com, we value your satisfaction and want you to be completely happy with your purchase.

If, for any reason, you are not satisfied, you may be eligible to return or exchange your item under the conditions below.

1. Eligibility for Returns

You can request a return or exchange within 5 days of receiving your order if:

• The product is unused, unwashed, and in its original packaging.

• All original tags, labels, and accessories are included.

• You have a valid proof of purchase (order number or invoice).

Non-returnable items include:

• Customized, personalized, or made-to-order products

• Discounted or clearance items

• Digital downloads or gift cards

• Products marked as “Final Sale”

2. Return Process

To initiate a return:

1. Email us at support@espiie.com with your order number, item details, and reason for return.

2. Our support team will review your request within 2–3 business days.

3. Once approved, we will provide you with the return shipping address and instructions.

4. Ship the item back using a trackable courier service.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Damaged, Defective, or Wrong Items

If you receive a defective, damaged, or incorrect product:

• Please contact us within 48 hours of delivery.

• Provide clear photos or videos showing the issue.

• Once verified, we will offer a replacement, exchange, or full refund at no extra cost to you.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the refund status.

• If approved, refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees, if any, are non-refundable (except for defective or incorrect items).

5. Exchanges

If you wish to exchange an item (for a different size, color, or style):

• Follow the return process above.

• Once the return is received, we’ll ship the replacement item (subject to stock availability).

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank or payment account again.

2. Contact your bank or payment provider—processing times vary.

3. If you still haven’t received it, email us at support@espiie.com for assistance.

7. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to:

support@espiie.com

www.espiie.com